Archive for November, 2011

Over the last decade a new technology called VOIP (Voice over Internet Protocol) has been introduced to the telecommunications industry. The purpose and design are to assist businesses moving towards telecommuting, which in the long run should relieve transportation costs as well as keeping expansion costs down. As in all new technologies the industry carriers as well as manufacturers have been working diligently in regards to keeping up with this new technology.

In the last couple of decades the telephone system manufacturers have been building digital systems that are dependable and have a long service life. This isn’t always so with onsite/housed VOIP systems. They are usually server based systems with some digital type operating systems. Meaning that these systems aren’t completely VOIP by design!

Some have performed well and, as always, some are lagging behind. There are many new manufacturers popping up and as we at Fontes Telecom have seen, here today gone tomorrow. This technology as we see it here at Fontes Telecom is here to stay and will someday be the main forms of communicating, both commercially as well as personally.

Our focus is to educate the consumer on some of the items to be considered when thinking of going to VOIP technology for commercial use. There are two options when deciding VOIP as your solution.

  1. Option 1 – The hosted VOIP solution.
    • Equipment investment would be more cost effective!
    • Your company wouldn’t have deal with the licensing and software items.
    • No warranty items when it comes to the server.
    • Upgrades and enhancements will be supplied by the VOIP system provider
    • Reduced calling costs, local and long distance
  2. Option 2 – The housed VOIP solution.
    • Higher investment costs as well as additional maintenance, software and licensing items.
    • Warranty item
    • Three to six year VOIP system life
    • Possibility of manufacturer not supporting system after short period of time


Additional item to consider when looking at the housed VOIP system.

  1. Life of system.
  2. How long has the manufacturer been in business
  3. Is the system user friendly
  4. Having a good consultant when thinking of VOIP solution
  5. Hosted system less IT costs
  6. Does hosted solution provider have redundancy in place
  7. Will also need additional carrier items, such as PRI, TI, local loops and or SIP from the carrier.

Fontes Telecom also recommends going with a proven manufacturer, such as Cisco, Avaya/ Nortel and or possibly Microsoft. Fontes Telecom would recommend going with either a true digital system and or a completely VOIP solution. We at Fontes Telecom strongly recommend going with a hosted VOIP solution.

If you and or your company have any questions, or are interested in finding out more about VOIP and how it can streamline your business, you may contact Fontes Telecom for more information.

Categories : Telecom, VOIP
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